Archive for the ‘Scales’ Category

Groceries by the Pound

Monday, June 28, 2010

Historically, grocery stores have priced all items, from canned goods to fruit, by unit. An orange was priced as an orange, regardless of the size, unless the grocer wanted to take the time to price them individually. A bag of walnuts taken from a bin was charged by the scoop, and could vary from scoop to scoop depending on who was filling the bag. Needless to say, this was a very primitive method of pricing, and could lead to either the customer or the grocer being short-changed. Enter the retail scale, and grocery itemizing has never been the same.

The retail scale can be several places in a standard grocery store. At the butcher, meat is purchased by the pound. You can ask for a pound of hamburger, a half pound of shrimp, or four pounds of chicken breasts. The retail scale at the counter allows the butcher to provide you with the exact correct amount of meat. He can then wrap it tightly and place a price tag, allowing you to pay for the meat at the checkout stand. Without the retail scale, the meat would have to be cut into portions that looked even. Inevitably some would be larger than others, but all would have to cost the same. This would make it more difficult to shop for meat, as you would always be picking through the pieces looking for the biggest one, always wondering if somebody got more than you for the same price.

The retail scale is also used at the deli counter. Lunchmeat, salads, and cooked food such as chicken wings are on display for the customer to choose at will. The customer can order a pound of potato salad, half a pound of cheese, and two pounds of roast beef, ensuring that he will get exactly that much. Without the scale, it would be very difficult to properly measure portions. They would likely have to be pre-measured, which would make the deli counter unnecessary. People would have a very hard time getting fresh deli goods.

The checkout counter at the grocery store has the most advanced retail scale. Fruits, vegetables, and other produce is weighed and priced right at the cash register. As the teller is checking the customer out, the items that are priced by weight are set on the scale and the price is instantaneously added to the total bill. This is very convenient, saving the teller time in checking the groceries out, and saving the customer time at the store.

The retail scale has revolutionized the grocery industry. The ability to purchase goods by weight allows stores to accurately measure exactly what is being sold and allows customers to get exactly what they want when going to the store. The scales keep pricing fair and simple, ensuring that somebody will not fall prey to a store clerk with a stingy scoop or a batch of fruit with vast differences between the size of the individual pieces.

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In Commerce, Trust but Verify

Monday, June 28, 2010

As a business owner, it is vital that customers perceive you as being honest and having integrity. Whether the perception applies to you as an individual or to your store or business, customers need to believe that they will get what they pay for and that they are being treated fairly. A bad reputation can kill a business quicker than almost anything else. With many items that are sold at retail, customers can see exactly what it is they’re getting, but with some goods, they have to take the merchant at his word.

Think of gasoline, for example. The customer never actually sees the gasoline and even if they did, they could not, by eye tell its quality or even the amount being dispensed. Instead the customer relies upon the brand and reputation of the dealer to ensure that they are getting gasoline of the octane that is advertised on the pump. They rely on the meter on the gasoline pump to tell them how much of the liquid has been pumped unseen into their gasoline tank.

The gasoline meter also has the additional reputation of the weights and measures department of the state or local government which has jurisdiction over the area. Each gas pump is required to be inspected and have its function and accuracy certified by a government inspector on a regular basis. This helps to give the customer confidence independent of the reputation of the local business owner.

Similarly, grocery stores and other retailers that sell goods by weight must have their commercial scales certified by a government inspector as well. Not only must these scales pass inspection, but they must be of a type and quality that is designed to used for commerce and is legal for trade. That means they must be NTEP certified scales from the factory. NTEP certification ensures that the scale is of sufficient quality to hold its calibration and accuracy between inspections. Higher quality parts and construction is used to give these scales more reliability. Even so, they must still be individually checked and approved by a government inspector and display the date of last inspection for the public to see.

NTEP certified scales are used throughout the grocery store in places like the deli counter counter, the meat counter, and the produce department among others to let the customer know the weight of the bulk goods they are buying. Some of them have the ability to also calculate the total price the customer will pay based upon the weight and an identification number entered into the scale by the clerk who operates the scale.

Scales that are not certified for public trade cannot, by law, be used in commerce to determine the weight and total price of any goods being sold. That’s one reason why many informal retail locations like farmer’s markets have goods priced by the bundle or by the piece rather than by weight. This saves the micro-business owner the cost and hassle of buying an NTEP certified scale and having it inspected annually according to local regulations.

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